TOM SEXTON & ASSOCIATES

Our knowledgeable sales team is available Monday-Friday, 8am-5pm eastern time, and can be reached toll free at 800-404-5032.

First let’s cover returns due to damage. It is VERY important that you inspect your shipment as it is being delivered to you. If you see exterior carton damage, open the cartons and inspect the product immediately. If you see visible damage, sign "damaged", refuse on site and have it returned by the driver. Call Tom Sexton & Associates immediately, so that we may arrange for replacements. If the carton looks fine, but after you open it you find damage (aka concealed damage) it is best if the driver is still there so you can sign "damaged", refuse on site and have it returned. However, if upon delivery you are unable to inspect the product upon delivery (try not to do this) and you open the carton later and find damage, then you will need to contact us right away. We are only given 7 calendar days to report damage. If it is past the 7 calendar days, we will contact the manufacturer and handle the return/damage according to their policies. There is a 25% restock charge for return of special ordered products.

Shipping can be confusing, so let′s try to narrow this down for you. UPS Ground and Fedex Ground are small package carriers. They have preset calculations for both cube size and weight that determines if it ships via small package or freight carrier. For example, a 4′ by 8′ marker board may weigh only about 85 lbs. which is within the small package weight limit. However, due to the size/length of the carton, it is required to ship via freight carrier. Small package carriers will bring your delivery to your door, whereas a freight delivery means that a semi-truck makes the delivery and it is best when delivered to a loading dock. This is called dock to dock (aka tailgate) delivery. If you do not have a loading dock we are happy to provide assistance such as lift gate and inside delivery. These are called accessorials and there is an additional cost associated with these services. Please let our sales team know if you need these services.

We do offer installation services if you are located in Ohio, Kentucky or West Virginia & Western Pennsylvania. We have outside sales representatives that will assist you with a purchase that includes installation. Please contact us to get your representative’s name and contact information.

No, we do not rent furniture or equipment.

We accept purchase orders, checks, VISA & Master credit card payments.

We ship from our main warehouse in Walton, Kentucky and also direct from the manufacturers that have stock warehouses in several regions of the United States.  There are many variables to shipping rates including location, fuel rates that change daily, weight, volume,  and additional services such as a liftgate, just to name a few.  We want to provide you with an accurate and stable shipping rate, therefore we ask that you contact our experienced customer service team to assess your needs and get the lowest shipping rate possible.  All freight quotes are valid for 30 calendar days. If there are any changes such as quantity or delivery destination freight will need to be requoted. Also, most products will be delivered by our own trucks.

We make every effect to ensure that you receive the best shipping rate available.

Yes, for your convenience we do have a catalog available in print or on-line. You may visit our catalog on line at www.tomsextonfurniture.com. To request a printed catalog, you may call us toll free at 1-800-404-5032 or request a catalog by filling out the catalog request form at www.tomsextonfurniture.com.  

Yes, these are listed on our home page under “Monthly Specials & Warehouse Reduction Sale”.

We try our best to include all of the information we think you will need for each product. If you can′t find the information you are looking for or need additional questions answered, please contact our friendly and knowledgeable sales team and we will be happy to assist you. Our sales team is available Monday-Friday from 8am-5pm eastern time. You may contact us toll free at 800-404-5032. Our site is meant to appeal to your basic school furniture needs so that you will contact us direct for pricing, shipping and specific questions about the products. Chances are if schools use it and you need it, we got it!